RETURNS

All communication regarding returns must be initiated through our e-mail service@noviumproducts.com. We do not communicate regarding returns via social media, phone calls, or visitors.

To initiate the return process, please send us a detailed e-mail with the following information:

  1. Receipt/Proof of purchase, and the item code indicated on the device if any.
  2. Please let us know how and when the problem happens.
  3. Let us know what steps you have taken to solve the problem.
  4. Include a clear photo or video detailing the problem. Please make sure the photos and videos are focused and taken from reasonable distance in adequate lighting.
  5. Once the return/exchange has been approved, you the customer, will be sent an invoice for $10 which must be paid before a return/exchange product will be shipped back to you.